Help center
Frequently asked questions
Quick answers about personalization, checkout, processing times, shipping and support.
Designs
Designs
Do I have to use a generated preview?
No. Generated previews are optional. You can use the standard listing design with your selected wording, string color and charm.
Orders
Orders
How long does production take?
Production time depends on the product and order size, in most cases orders are prepared and dispatched within 24-48 hours. If you need your order by a specific date, contact us before ordering so we can confirm timing.
Do you offer bulk orders?
Yes. Our favors are designed for parties, classrooms, teams and events. Choose the quantity on the product page or contact us for larger custom orders.
Personalization
Personalization
Can I personalize the wording?
Yes. You can personalize the wording on supported products before adding them to cart. We prepare the final design using the details you provide.
Can I choose the string color and charm?
Yes. Choose the string color and charm on the product page before checkout. Your selections are saved with the order.
Support
Support
How do I get help with an order?
If you have an account, use the support section in My Account. If you checked out as a guest or have a general question, use the contact page.
Still deciding?
We’re happy to help
Send a message before ordering if you need help with wording, quantities, deadlines or a custom request.